About Kundah Hotel

Kundah Hotel is a boutique property in Québec City, founded on the belief that hospitality should be both personal and exceptional. We opened our doors with a clear mission: to create a space where thoughtful design, culinary craft, and genuine service come together to offer guests a restorative and memorable experience. Our name, Kundah, is inspired by a region known for its natural beauty and agricultural richness—a fitting metaphor for our commitment to quality, sustainability, and connection to place.

The team behind Kundah Hotel brings together decades of experience in hospitality, culinary arts, design, and guest services. We're a group of professionals who share a passion for excellence and a belief that every detail matters. From the selection of linens to the composition of a dish, we approach our work with care, curiosity, and a commitment to continuous improvement. We don't claim to be perfect, but we strive every day to be better—for our guests, our community, and our craft.

Our Values & Standards

Hospitality as Art

We believe that hospitality is more than a transaction—it's an art form. Every interaction, from the moment you book your stay to the moment you depart, is an opportunity to create a positive, lasting impression. Our staff are trained not just in technical skills, but in empathy, attentiveness, and the ability to anticipate needs before they're expressed. We measure our success not by occupancy rates or revenue, but by the stories our guests tell and the relationships we build.

Culinary Craft & Integrity

Our restaurant is led by a head chef with extensive experience in fine dining and a deep respect for ingredients. We source locally whenever possible, working directly with farmers, fishers, and foragers who share our commitment to quality and sustainability. Our kitchen operates with transparency—guests are welcome to ask about sourcing, preparation methods, and the stories behind each dish. We don't chase trends; we focus on timeless techniques and flavors that honor the seasons and the land.

Sustainability in Practice

Sustainability isn't a buzzword at Kundah Hotel—it's a daily practice. We've eliminated single-use plastics, implemented a comprehensive composting and recycling program, and offset our energy use through renewable credits. Our cleaning products are eco-friendly, our linens are sourced from certified suppliers, and our building systems are designed for efficiency. We also support local environmental initiatives and encourage our guests to explore Québec City's natural beauty responsibly.

Accessibility & Inclusion

We're committed to making Kundah Hotel accessible to all guests, regardless of mobility, sensory, or cognitive needs. Our accessible rooms feature roll-in showers, visual alert systems, and adjustable fixtures. Our staff receive ongoing training in accessibility best practices, and we work closely with guests to accommodate specific requirements. We also partner with local organizations to ensure that our approach aligns with current standards and evolving best practices. For more information on accessibility in Canada, visit Government of Canada — Accessible Canada.

Quiet Comfort & Acoustic Design

One of the defining features of Kundah Hotel is our commitment to quiet. We enforce quiet hours from 10 PM to 7 AM, and our rooms are equipped with sound-dampening materials, triple-glazed windows, and soft flooring in hallways. We've designed the property to minimize noise from mechanical systems, and our staff are trained in low-impact service protocols. Whether you're here for rest, work, or reflection, you'll find the peace you need.

Meet the Team

Kundah Hotel is powered by a dedicated team of professionals, each bringing unique expertise and a shared commitment to excellence. Below, we introduce some of the key members who shape your experience.

General Manager — Élise Tremblay

Élise oversees all aspects of hotel operations, from guest services to staff development. With over 15 years of experience in boutique hospitality, she brings a strategic vision and a hands-on approach to leadership. Élise is passionate about creating a workplace culture that values respect, growth, and collaboration, and she's often found on the floor, engaging with guests and supporting her team.

Head Chef — Marc Lefebvre

Marc leads the culinary team with a philosophy rooted in seasonality, technique, and respect for ingredients. Trained in classical French cuisine and influenced by his travels through Scandinavia and Japan, Marc crafts menus that are both refined and approachable. He works closely with local producers and is committed to transparency, sustainability, and continuous learning.

Guest Experience Lead — Camille Dubois

Camille is the first point of contact for many guests, overseeing the front desk and concierge services. Her role is to ensure that every guest feels welcomed, informed, and cared for. Camille is fluent in English, French, and Spanish, and she has a deep knowledge of Québec City's culture, history, and hidden gems. She's also responsible for coordinating accessibility accommodations and special requests.

Sommelier & Service Lead — Antoine Roy

Antoine curates the wine and beverage program for the restaurant, selecting bottles that complement the menu and reflect the diversity of Canadian and international viticulture. He also trains the service team in wine knowledge, hospitality standards, and the art of creating memorable dining experiences. Antoine is approachable and eager to share his passion with guests, whether you're a wine enthusiast or a curious beginner.

Sustainability Coordinator — Léa Gagnon

Léa manages Kundah Hotel's environmental initiatives, from waste reduction to energy efficiency. She works with suppliers to ensure ethical sourcing, coordinates staff training on sustainability practices, and tracks our progress toward carbon neutrality. Léa also engages with local environmental organizations and keeps the team informed about emerging best practices in sustainable hospitality.

Roles & Responsibilities

Role	Focus	How Guests Benefit
General Manager	Operations, staff leadership, strategic planning	Ensures seamless service, high standards, and a positive workplace culture that translates to guest satisfaction.
Head Chef	Menu design, kitchen management, sourcing	Delivers exceptional, seasonal cuisine with transparency and creativity; accommodates dietary needs.
Guest Experience Lead	Front desk, concierge, accessibility coordination	Provides personalized service, local expertise, and ensures all guests feel welcomed and supported.
Sommelier & Service Lead	Wine program, beverage selection, service training	Enhances dining with expert wine pairings and attentive, knowledgeable service.
Sustainability Coordinator	Environmental initiatives, ethical sourcing, waste reduction	Allows guests to stay with confidence, knowing their visit supports responsible, sustainable practices.

Community & Continuous Learning

Kundah Hotel is deeply connected to the Québec City community. We partner with local artisans, farmers, and cultural organizations, and we're committed to contributing positively to the region's economy and social fabric. Our team participates in ongoing training, attends industry conferences, and engages with resources like Government of Canada — Canada's Food Guide to stay informed about nutrition, wellness, and culinary best practices.

We also believe in the importance of accessibility and inclusion, not just as policy, but as lived practice. Our team regularly reviews our procedures and facilities to ensure we're meeting the needs of all guests, and we welcome feedback as an opportunity to improve. For more information on accessibility standards and initiatives in Canada, please visit Government of Canada — Accessible Canada.

Ultimately, Kundah Hotel is more than a place to stay—it's a reflection of our values, our commitment to craft, and our belief that hospitality, when done with care and intention, can be a force for good. We invite you to experience it for yourself.